Terms of service

Rice & Dew is operated by OH COMMERCE LLC. These terms apply to the online store at ricedew.com. For questions about these terms or an order, contact support@ricedew.com.

Using our store

Please provide accurate contact, billing and shipping information. You may use the store only for lawful purposes. Do not attempt to interfere with the store, access another customer's account, or submit fraudulent orders.

Products and availability

Product sizes and prices are shown on each product page. Read the product label for ingredients, directions and warnings before use. Packaging may change when a manufacturer updates a product. We will not substitute a different product or size without your agreement.

Items marked sold out cannot be ordered. Availability can change before an order is completed. If we cannot fulfill an item you have paid for, we will contact you and refund the unavailable item and any shipping charge attributable solely to it.

Prices and orders

Prices are in U.S. dollars. Applicable taxes and shipping charges appear at checkout before you pay. Prices may change for future orders; changes do not increase the price of an order already placed.

An order confirmation acknowledges receipt of your order. If an error or availability issue prevents fulfillment, we will contact you before making a substitution or requesting any additional payment. You may decline a proposed change and receive a refund for the affected item.

Shipping and returns

Our Shipping Policy explains shipping charges, dispatch times and estimated transit times. Express shipping does not shorten order processing time. Delivery estimates are estimates, not guaranteed arrival dates.

Our Return and Refund Policy explains the 14-day return window and the unopened, unused condition required for change-of-mind returns. Contact us for help with an incorrect, damaged or defective item. Nothing in these policies limits rights that cannot be excluded under applicable law.

Privacy and third-party services

Our Privacy Policy explains how personal information is collected and used. Shopify provides the platform used for our store and checkout. External links may take you to websites with their own policies.

Store content

Brand and product names belong to their respective owners. Their appearance in our catalog does not mean Rice & Dew is owned by or affiliated with those brands. Please do not reproduce store content without permission from the relevant rights holder.

Updates and contact

The terms displayed when you place an order apply to that order. We may update these terms for future use of the store. Questions can be sent to support@ricedew.com.