Refund policy

14-day returns

You may request a return within 14 calendar days after delivery. Items must be unopened, unused, in their original packaging, and have any original hygiene seals intact. Please keep your order confirmation or other proof of purchase.

How to request a return

Email support@ricedew.com with your order number and the items you would like to return. Please contact us before sending your item back. Once your return is approved, we’ll email you a return shipping label and any additional instructions.

Return shipping

Customers are responsible for return shipping for change-of-mind returns. We do not charge a restocking fee. If an item arrives damaged, defective, or incorrect, contact us with your order number and photographs so we can arrange an appropriate resolution.

Refunds

After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Original shipping charges are not refunded for change-of-mind returns.

Opened products

For hygiene reasons, opened or used skincare products are not eligible for change-of-mind returns. This does not affect your rights if goods are defective, damaged, or incorrectly supplied.